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MILES Goes Mobile

Posted on March 30, 2012

Did you know by the year 2014 mobile internet users are expected to surpass desktop internet users*?  That means in less than two years, more people will browse the internet from their smart phones than their home computers!

If you’ve visited usmiles.com in the last few months, there’s a one in five chance you came to the site via your mobile phone.  The need for a mobile friendly usmiles.com was evident and we’ve taken action.  This March m.usmiles.com went live!  The new mobile site provides an easier auto loan application for users to complete from their phone, the ability to easily check loan status, and simple click to call or click to email contacts for quick communication with a MILES Specialist.

At MILES, we promise a simple and quick auto financing and purchasing process for our military customers.  We’re proud to now offer yet another resource to live up to our promise.

*Microsoft Tag April 2011

Posted in MILES Updates Tagged , , , , ,

Top Ten Vehicles of 2011

Posted on January 9, 2012

The results are in for our top ten vehicles of 2011!  At MILES, we want to be sure our Service Member customers drive home in quality, reliable transportation with a loan payment that fits within their budget.  So we finance only new or used vehicles reconditioned to our high standards – no more than five model years old and with no more than 75,000 miles.  Our customers are building the foundation for positive credit, so they need a car they can rely on.

Here are the Top Ten vehicles purchased by MILES Customers in 2011:

  • Chevrolet Impala
  • Dodge Charger
  • Nissan Altima
  • Chevrolet Cobalt
  • Ford Focus
  • Chevrolet Malibu
  • Dodge Avenger
  • Ford Mustang
  • Honda Civic
  • Mazda 3
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Premier Offers Lower Rates to Repeat Customers

Posted on November 18, 2011

Have you recently reassigned to new location with a different climate?  Maybe your family is growing or you’ve recently been promoted?  Or maybe your car has collected a few dents and dings since you bought it?  Regardless of the reason you want to trade in your MILES car, we can help you.  We are proud to now offer MILES Premier, a reduced rate program for repeat MILES customers.

As a MILES customer, you have the opportunity to not only purchase a quality vehicle, but also to build your credit history through consistent payments on your auto loan.  After at least 18 months of consecutive timely payments on your MILES loan, you may be eligible for MILES Premier.  With MILES Premier you’ll get the interest rate you’ve earned when you trade-up with MILES!

MILES isn’t just for first time buyers.  We’ll stick with you and continue to offer the same great service and protections for your vehicle purchase.   So whenever you’re ready to trade-in your vehicle, be sure apply with MILES for your Premier rate at usmiles.com.

Posted in MILES Updates Tagged , , , , , , ,

Thank You Vets

Posted on November 11, 2011

Each year, on November 11, the Unites States recognizes Veterans Day to honor Military Veterans.  At MILES, we feel especially close to this holiday.  Not only do we have the privilege to communicate on a daily basis with active members of the Armed Forces, but also to work closely with numerous Military Veterans on our own team.  In fact, more than more than one fourth of MILES employees are veterans of the United States Military.  Together, they represent all branches of service and total 460 years of Military service!

We make it a point to end every conversation with our customers by saying “thank you for your service.”  Today, we want to make a point to thank the Veterans on our team who have committed to making the MILES a trusted source of auto financing to the military community.  THANK YOU!

Posted in MILES Gives Back Tagged , , , , , , , , ,

Daylight Savings Reminders

Posted on November 4, 2011

Our Operations Manager sent out this company-wide email today.  I thought it would be great to share:

Don’t forget to set your clocks back this Saturday night!

Also, it’s a great time to practice what we encourage our customers to do.  Go to annualcreditreport.com to pull one of your credit reports for free (getting your score will cost you extra).  https://www.annualcreditreport.com  It is fast, easy, and secure.

Please verify your report to ensure all accounts are yours and are reporting correctly.

Annualcreditreport.com allows you to pull all three bureaus once per year.  I recommend you pull at least one every four months so you get a continuous years worth of free review of your credit.

Also, while you are at, change your batteries in your smoke detectors to ensure a safe winter season.  Happy Friday!

Posted in Uncategorized Tagged , , , , ,

4.4 out of 5 for Miles Customer Service

Posted on October 4, 2011

This week is National Customer Service Week.  The MILES Team is celebrating by reflecting on the steps we’ve taken over the last year to improve our service and by brushing up on the practices that will make our service even better.  If we’ve learned anything from our customers, it’s that you value great service and MILES is proud to give that to you.

Pulled from a recent customer survey, our customers rated their overall experience with MILES a 4.4 out of 5 (1 being Not Satisfied and 5 being Very Satisfied).  Customers also rate the quality of communication with MILES Representatives a 4.6 out of 5 on the same scale.  In addition, customers say the amount of communication they receive is “perfect”, not too much and not too little.

As much as our customers value service, we value education.  At MILES, it’s important that all our customers feel educated and confident regarding the car buying process.  We’re proud that customers rated our Vehicle Purchase Training Program a 4.4 out of 5 (1 being Not Helpful and 5 being Very Helpful).

With comments such as, “this was the best and fastest service I’ve ever had” and “they were quick to reach me when needed and quick to respond when I had questions,” we know were on the right track to providing exceptional customer service!

We’d like to send a BIG thank you to all our recent customers who responded to our survey.  Each respondent was entered in a drawing to receive a $100 Visa Gift Card.  Last week, a lucky Soldier from Ft. Hood was selected as our winner.  Thanks for your feedback and as always, thanks for YOUR service!

Posted in MILES Updates Tagged , , , , , , , ,

Keeping Troops Active While Overseas

Posted on September 30, 2011

Between their work schedules, missions and training regimes, Soldiers overseas have a lot of down time.  The goal of the Adopt-A-Platoon Super Game Day campaign is to collect items, such as card games, board games, magazines and sporting goods to help Troops fight off boredom in the desert.

Throughout the month of September, employees at the MILES Home Office collected items for the Super Game Day campaign.  Employees collected everything from snacks and activity books, to dart boards and footballs.  Plus, over $250 was collected to purchase more of the most popular items.  Later in the week, the collection of activities will be boxed up and sent to our “adopted” Platoon stationed overseas.

As part of its MILES Gives Back initiative, MILES typically participates in two Adopt-A-Platoon campaigns a year.  Past campaigns have collected items such as socks and foot care, and bug spray and skin care.  We’re happy to do what little we can to support those Service Members who do so much for us.

Posted in MILES Gives Back

100K and Counting

Posted on April 4, 2011

MILES is proud to say that we have assisted over 100,000 active duty Service Members with their vehicle purchase.  Our 100,000th customer purchased a 2011 Chevy Cruze from Mike Reed Chevrolet in Hinesville, Georgia.  To recognize the occasion, we traveled to Hinesville to meet and reward the lucky customer and show our appreciation to our dedicated Dealership partner.

Watch our video documenting the occasion and learn more about how MILES works closely with our Dealership Network to provide the best service and protection to our active duty customers.

YouTube: MILES 100K Active Duty Customer

Posted in MILES Updates

Top Ten of 2010

Posted on January 7, 2011

Each year we review our portfolio to find out what vehicles MILES customers are buying.  We like to provide this information to both our customers and our Certified Dealer Network.  Our customers benefit by seeing the quality, reliable vehicles that others, just like them, are driving.  And our dealers benefit so they can stock their lots with more of the cars and trucks MILES customers love to buy.

So what were the Top Ten of 2010?  Here’s the list:

  • Chevrolet Impala
  • Dodge Charger
  • Nissan Altima
  • Chevrolet Cobalt
  • Pontiac G6
  • Dodge Ram Pickup
  • Dodge Avenger
  • Chevrolet Malibu
  • Ford Focus
  • Mazda3

New or used, any one of the Top 10 is a great buy.

Posted in Auto News Tagged ,